Terms applicable to individual customers using Big B Dry Cleaners retail laundry and dry cleaning services.
By placing an order with Big B Dry Cleaners, the customer acknowledges and agrees to these Terms & Conditions.
Big B Dry Cleaners reserves the right to determine the most appropriate cleaning process based on the garment's fabric, construction, and condition.
Services may include Dry Cleaning, Wet Cleaning, Wash & Fold, Wash & Iron, Steam Pressing, or other specialised treatments.
To ensure proper garment care, the following items will automatically be processed under Dry Cleaning, and Dry Cleaning charges shall apply:
Big B Dry Cleaners shall not be liable for:
Although every effort is made to remove stains using industry-approved processes, complete stain removal cannot be guaranteed.
Certain stains may become permanent due to age, heat exposure, chemical reactions, or fabric characteristics.
Estimated delivery times are indicative only and may vary due to garment condition, operational requirements, machinery maintenance, weather conditions, public holidays, or unforeseen circumstances.
Express Service is available only at additional charges. Big B reserves the right to decline Express Service where it may compromise garment quality.
Customers are requested to:
In the unlikely event of loss or damage solely attributable to Big B Dry Cleaners, compensation shall be limited to five (5) times the service charge paid for the garment or its depreciated value, whichever is lower.
Big B shall not be liable for sentimental value or consequential losses.
Garments remaining unclaimed for more than 30 days from the completion date may be disposed of by Big B Dry Cleaners without further liability.
All applicable service charges, taxes, and additional charges shall be payable before delivery unless otherwise agreed in writing.
Orders that have entered the processing stage cannot be cancelled or modified.
Cancellation requests prior to processing shall be subject to operational feasibility.
These Terms & Conditions shall be governed by the laws of India. Any disputes arising out of these services shall be subject to the exclusive jurisdiction of the competent courts in Bhubaneswar, Odisha.
Terms applicable to hotels, hospitals, resorts, hostels, restaurants, corporate organisations, institutions, and other commercial clients.
These Terms & Conditions apply to all commercial laundry services provided by Big B Dry Cleaners to hotels, hospitals, resorts, hostels, restaurants, corporate organisations, institutions, and other commercial clients.
Commercial services shall be governed by the executed Service Agreement together with these Terms & Conditions. In case of any conflict, the Service Agreement shall prevail.
Ownership of all garments, linen, uniforms, towels, curtains, and other articles remains with the client at all times.
Big B Dry Cleaners shall not be responsible for damage arising from:
Big B reserves the right to determine the most appropriate washing, drying, finishing, disinfecting, and packaging process based on fabric type and operational standards.
Articles requiring special handling, premium finishing, stain treatment, or Dry Cleaning shall be billed separately at applicable commercial rates unless otherwise agreed.
Clients shall declare any linen contaminated with:
Big B reserves the right to refuse improperly declared hazardous items.
Clients are responsible for verifying delivery quantities upon receipt.
Any shortages, damage, or discrepancies must be reported within 24 hours of delivery. Claims submitted after this period may not be accepted.
Unless otherwise agreed in writing:
Both parties shall maintain the confidentiality of all business, operational, pricing, and customer information obtained during the course of the business relationship.
Big B's liability for loss or damage shall be limited to the compensation expressly agreed under the Commercial Service Agreement and shall exclude indirect, incidental, or consequential losses.
Neither party shall be liable for failure or delay in performance caused by events beyond reasonable control, including natural disasters, floods, pandemics, strikes, civil disturbances, government actions, or equipment failures.
Either party may terminate the commercial service agreement by providing written notice in accordance with the agreed contractual terms.
Outstanding payments shall remain payable upon termination.
These Terms & Conditions shall be governed by the laws of India. Any disputes arising from the commercial relationship shall be subject to the exclusive jurisdiction of the competent courts in Bhubaneswar, Odisha.
By availing Big B Dry Cleaners' retail or commercial laundry services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Customers and commercial clients are encouraged to contact Big B Dry Cleaners for clarification regarding any service, pricing, garment care, or commercial service agreement before placing an order.
BigB Drycleaners, a part of the Mediaid Group with over 20 years of excellence, is Odisha's trusted professional laundry and dry-cleaning partner. We provide premium B2B laundry solutions for hotels, hospitals, resorts, and corporate clients through our centralized processing facility, while our growing network of retail stores offers convenient B2C laundry and dry-cleaning services for households and individuals across the region.
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